OMICall MCP Server

MCP server for OMICall / OMICRM APIs.

80+ tools across 9 groups: Auth, Call Center, Ticket, Multi-Channel (Zalo, Facebook, Telegram, LiveTalk), Agent, Notifications, Webhook, Auto Call, and AI.

Quick Start

npx omicall-mcp

Setup per Platform

# 1. Add MCP server
claude mcp add OMICall-mcp --scope user \
  -e OMICALL_USERNAME=admin@company.com \
  -e OMICALL_PASSWORD=your-password \
  -e OMICALL_DOMAIN=your-company \
  -- npx omicall-mcp

# 2. Auto-approve all tools (no permission prompts)
claude permissions allow "mcp__OMICall-mcp__*"

{
  "permissions": {
    "allow": [
      "mcp__OMICall-mcp__*"
    ]
  }
}

{
  "mcpServers": {
    "omicall": {
      "command": "npx",
      "args": ["omicall-mcp"],
      "env": {
        "OMICALL_USERNAME": "admin@company.com",
        "OMICALL_PASSWORD": "your-password",
        "OMICALL_DOMAIN": "your-company"
      }
    }
  }
}

{
  "mcpServers": {
    "omicall": {
      "command": "npx",
      "args": ["omicall-mcp"],
      "env": {
        "OMICALL_USERNAME": "admin@company.com",
        "OMICALL_PASSWORD": "your-password",
        "OMICALL_DOMAIN": "your-company"
      }
    }
  }
}

{
  "omicall": {
    "command": "npx",
    "args": ["omicall-mcp"],
    "env": {
      "OMICALL_USERNAME": "admin@company.com",
      "OMICALL_PASSWORD": "your-password",
      "OMICALL_DOMAIN": "your-company"
    }
  }
}

{
  "mcpServers": {
    "omicall": {
      "command": "npx",
      "args": ["omicall-mcp"],
      "env": {
        "OMICALL_USERNAME": "admin@company.com",
        "OMICALL_PASSWORD": "your-password",
        "OMICALL_DOMAIN": "your-company"
      }
    }
  }
}

{
  "servers": {
    "omicall": {
      "command": "npx",
      "args": ["omicall-mcp"],
      "env": {
        "OMICALL_USERNAME": "admin@company.com",
        "OMICALL_PASSWORD": "your-password",
        "OMICALL_DOMAIN": "your-company"
      }
    }
  }
}

Tools (80+)

Auth

| Tool | Description | |------|-------------| | login_omicall_mcp | Authenticate (auto pre_auth → tenant select → login) | | select_tenant | Select tenant if multiple | | logout | Logout and clear tokens | | get_balance | Account balance | | get_service_package | Enabled modules & usage limits |

Call Center ^switchboard

| Tool | Description | |------|-------------| | search_calls | Search call history with filters | | get_call_detail | Call details by transaction ID | | update_call | Add tags/notes | | evaluate_call / list_eval_criteria | Call evaluation | | click_to_call | Initiate outbound call | | list_extensions / get_extension / update_extension / update_extension_status | PBX extensions | | list_hotlines / get_hotline / update_hotline | Hotline management | | list_groups / create_group / update_group / delete_group | Ring groups | | add_group_members / remove_group_members | Group members | | list_ivr / create_ivr / update_ivr / delete_ivr | IVR menus | | list_scripts / create_script / update_script / delete_script | Call scripts | | list_audio / generate_tts_audio / delete_audio | Audio files |

Ticket ^ticket

| Tool | Description | |------|-------------| | search_tickets | Search with date range, keyword | | get_ticket / create_ticket / update_ticket / delete_ticket | CRUD | | update_ticket_status | Status change | | create_ticket_note / update_ticket_note / delete_ticket_note | Notes | | list_ticket_interactions | Interaction history | | create_ticket_evaluation / get_ticket_eval_criteria | Evaluation | | get_ticket_categories / ticket_statistics / transfer_tickets | Categories, stats, transfer |

Multi-Channel ^integrated

6 channels: Zalo OA / Zalo Personal / Facebook Chat / Facebook Post / Telegram / LiveTalk

| Tool | Description | |------|-------------| | search_conversations | Search across all channels (date/keyword/agent filters) | | get_conversation / get_all_channels | Conversation detail, channel list | | search_channel_messages | Messages per channel (auto channel-specific endpoint) | | send_zalo_message | Send via Zalo OA | | send_zalo_personal_message | Send in Zalo personal chat | | send_facebook_message | Send via Facebook Messenger | | send_facebook_comment | Reply to Facebook post/comment | | send_telegram_message | Send via Telegram bot | | send_livetalk_message | Send in LiveTalk widget | | mark_conversation_read / transfer_conversation | Actions |

Agent & Notifications

| Tool | Description | |------|-------------| | list_agents / get_agent / invite_agent / get_agent_pbx_info | Employee management | | list_notifications / count_unread_notifications | Notifications | | mark_notification_read / mark_all_notifications_read | Mark read |

Webhook

| Tool | Description | |------|-------------| | list_webhooks / register_webhook / destroy_webhook | Webhook CRUD (HTTPS enforced) |

Auto Call ^switchboard

| Tool | Description | |------|-------------| | autocall_by_phone | Auto call with TTS/recording/IVR | | autocall_by_extension | Auto call internal extension |

AI ^ai

| Tool | Description | |------|-------------| | text_to_speech | TTS with 4 Vietnamese voices | | register_stt_webhook | Register STT webhook |

Service Package Gate

Each tool auto-checks if the required module is enabled for your account:

| Tool Group | Required Module | Channel Sub-gate | |------------|----------------|-----------------| | auth, agent, webhook, notifications | None | — | | callcenter, autocall | switchboard | — | | ticket | ticket | — | | multichannel | integrated | Per channel: zalo, facebook, telegram, livetalk, etc. | | ai | ai | — |

Disabled module returns: "Module X is not enabled in your service package."

Contributing

For development setup and contribution guidelines, please contact VIHATTeam.

License

MIT